Scheduling Operations Agent
Helps dispatchers rebuild and optimize the schedule when jobs, traffic or availability change.
Dynamics 365 Field Service
The right technician, in the right place, with the right information
Field Service brings scheduling, dispatch and work orders together for on-site teams, with AI helping dispatchers adapt as the day changes. We license it, set it up around your service model, and support it.
- Smarter scheduling
- Mobile for technicians
- Self-service booking
What it covers
Field service, from booking to invoice
Customers, dispatchers and technicians all work from the same information, so jobs get done right the first time.
Self-service scheduling
Customers book and track appointments themselves, with automatic updates along the way.
Scheduling & dispatch
Match the right technician to each job by skills, location and availability.
Work order management
Create, track and close work orders with all the details technicians need.
Mobile for technicians
Everything on the phone or tablet, including Copilot to search long manuals for answers on site.
Customer communication
Automatic updates before and after the visit, plus follow-up surveys.
Connected inventory & billing
Parts, stock and invoicing flow through to Business Central or Finance & Operations.
AI agents & Copilot
An agent that keeps the schedule on track
Autonomous agents help dispatchers handle the constant changes of a field service day.
Copilot for technicians
Answers questions from long product manuals and summarizes work orders on site.
Custom agents
Build agents for your own service processes with Copilot Studio. We help you choose, design and govern them.
Agent and Copilot availability depends on your licences, region and Microsoft's release schedule. We'll confirm what's included for you.
How Tech Sarwar helps
One partner from licence to long-term support
As a Microsoft Partner and Indirect Reseller (CSP), we can supply your Dynamics 365 Field Service licences and look after everything that follows.
License
The right licences for each type of user, supplied through our CSP agreement, with renewals and changes handled for you.
Implement
Configured around how your team works, with your data migrated and your people trained. How we implement
Support
Fixes, enhancements and guidance on each new release from a team that already knows your setup. Our support
Field Service is commonly paired with Customer Service for a complete support operation, or connected to Business Central for inventory and billing.
Talk to a field service expertField service industryDynamics 365 Customer Service
FAQ
Questions about Dynamics 365 Field Service
Can you license Dynamics 365 Field Service for us?
Yes. As a Microsoft Indirect Reseller (CSP) we supply the licences, help you choose the right ones for office staff and technicians, and manage renewals. For list prices, see Microsoft's Field Service pricing page.
Does it connect to Business Central?
Yes. Parts, inventory and invoicing can flow between Field Service and Business Central, so the office and the field work from the same numbers.
Can technicians work offline?
The mobile app is designed for technicians on the move, including places with poor signal. We'll set it up for the way your team works.
Are the AI agents included?
Agent availability depends on your licences, region and Microsoft's release schedule. We'll confirm what's available to you and help you switch on the ones that make sense.
Thinking about Dynamics 365 Field Service?
A short call gets you licensing advice and a realistic plan for getting started.